Privacy Policy

LAST MODIFIED: October 16, 2018

1. Importance of your privacy

At MealBox, your privacy is of great importance to us. We understand that you entrust us with certain private information to help us provide various products and services. It is essential for us that you understand what personal information that we collect and why.

In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with this Privacy Policy. Rest assured that we will protect your privacy.

For purpose of clarity, we have users and customers that use different portions of our service but both adhere to this Privacy Policy.

Under no circumstances will MealBox sell or share any personal information about you to or with any person or organization except:

(i) as authorized by you,

(ii) in connection with providing various products and/or services to you (the “Service(s)”),

(iii) to the extent you make any use of MealBox’s mobile software application commonly referred to as “MealBox app” or any other MealBox mobile application (collectively the “Application“), or MealBox’s website (“Website”),

(iv) to merchants with which MealBox has a business relationship (our customers),

(v) as may be required by law or court order, or

(vi) as otherwise set forth herein.

The Privacy Policy below describes the standards we live up to in handling information about you and any personal information you submit through the Website and/or the Application and sets out the various purposes for which we may process your personal data.

2. Who we are

MealBox operates a website located at and the Application through which users are given the opportunity to purchase and pick-up food from merchants that would otherwise go to waste. The MealBox service allows users to eat affordably and become acquainted with nearby merchants.

3. A special note about children

Children are not eligible to use our Services and we ask that individuals under the age of eighteen do not submit any personal information to us or use the Services. Although visitors of all ages may navigate through the Websites or use our Application, we do not knowingly collect or request personal information from those under the age of eighteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under eighteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Other age restrictions may be set forth in MealBox’s Terms of Use from time to time.

4. The personal information we collect

There are several areas on the Website and/or within the Application where you may be asked to enter both personal and non-personal information. For more detailed information on the personal information we collect, please see the sections below.

4.1 Registration data

To use certain of MealBox’s Services and/or to access the Application and the Website, you’ll need to provide certain personal information which may include, without limitation, your name, password, phone number and email address.

If a user connects to the Services and/or the Application using credentials from a third party application (e.g. Facebook or Google), the user will provide us with authentication information such as encrypted access credentials. We may also collect other information available on or through the user’s third party application account, including, for example, name, profile picture and email address.

4.2 Technical information we collect

When you use MealBox’s Services and/or access the Application and the Website, we automatically collect certain technical information.

(a) Usage data

In order for MealBox to ensure that we are providing the best possible consumer experience on the Website and within the Application, we collect and track certain user and customer information, such as IP address, general geographic location as indicated by the IP address, browser and/or mobile platform type, the webpages viewed on our websites, whether someone interacts with content available on our websites and how.

In addition, when you use the Application, MealBox automatically receives and records information on our server logs from your browser or mobile platform, including information regarding your mobile or browser device, IP address and location. MealBox also automatically collects and uses additional information from users and customers such as Application and/or Website open date and time, idle time, and clicks and/or swipes within the Application and/or Website (together with time and order).

(b) Device information

We may collect device-specific information, such as your hardware model, operating system version, unique device identifiers, language settings and mobile network information.

(c) Cookies

When you visit the Website, our Web server may send a cookie to your computer. This cookie stores a limited amount of information about your site visit and tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. By using cookies we may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites and whether you interact with content available on our websites and how. If you choose to set your web browser to not accept cookies, MealBox can’t guarantee that the Website will work as intended.

(d) Weblogs

MealBox may also utilize web logs to track aggregate information about how our site and/or the Application is being used. Web logs track anonymous user information, including the number of visitors to the Website, operating systems, IP address (if publicly available), and browser type. Unlike cookies, web logs are maintained only on MealBox servers and do not store or place anything on the user’s computer.

(e) Advertisement identification numbers

If you come to the MealBox Website or Application from an online advertisement, an anonymous identification number may be passed to the Website or Application. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing and banner advertisement campaigns.

4.3 Other Information we get from your use of the Services

We may collect information about the Services that you use and how you use them. This information includes the following.

(a) Payment data

If you make a purchase through the Service, your credit or debit card information (such as card type) and other financial data that we need to process your payment may be collected and stored by us and/or the payment processors with which we work. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, and your card’s type, expiration date, and certain digits of your card number.

(b) Information from surveys

You may have the option of completing an online survey at the Website or within the Application from time to time. Participation in surveys is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us in connection with any such survey.

(c) Information from the “Contact Us” section of the Website or Application.

You may contact MealBox through the “Contact Us” feature for support issues or general inquires. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.

MealBox may also collect information posted by users on social media sites for users that have opted to connect to or otherwise link MealBox with social media accounts including Facebook and Twitter.

(d) Information collected other sections of the Website or Application.

MealBox may, from time to time, make various resources available to you at the Website or within the Application. At times we may collect personal information in connection with providing such services.

4.4 Supplementary User Data

In order to improve the experience of our Services and to ensure that the Application meets the various needs and expectations of our users, we collect the following Supplementary User Data. You can opt out of sharing Supplementary User Data by logging in to your Application and following the steps listed in section 10.3 (Altering the information you submit) below.

(a) Preferences

When signing up for the Service you may choose to provide us with certain information regarding your preferences which will give you access to more enhanced functionality of the Services, including but not limited to personalized content, recommendations and features.

(b) Location information

When you use the Service or access the Application, we may collect and process information about your actual location (by using, for example, GPS or Bluetooth). We may also use various technologies to determine location, some of which may be made available through third party licensors. Providing us with your location information will give you access to more enhanced functionality of the Services, including but not limited to personalized content, recommendations and features.

(c) Push Notifications

When signing up for the Service you may choose to allow us so send you push notifications when there’s food available for purchase. When you allow us to send you push notifications we store a unique token associated with your device.

5. Our legal grounds for handling personal information

There are different legal grounds that we rely on to use your personal information as stated hereunder.

5.1 Performance of a contract

The use of your personal information described herein may be necessary to perform the agreement you have with us. For example, to give you access to the Application, the Website and the Services, to register and maintain your account, to enable payment services, to help with support issues and to make sure that your Application performs as intended or to respond to your requests.

5.2 Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve the Services and the content on our Website and the Application, to send you notifications about software updates or information about our Services or to use your personal information for administrative, fraud detection or legal purposes.

6. How we use personal information

MealBox uses the data we collect to provide you with the Application, the Website and the Services, which includes using data to improve and personalize your experience. We also use the data to communicate with you, for example, informing you about your account, new services, security and other types of updates.

6.1 Providing the Application and the Services

We use data to provide, operate, support and improve the Application, the Website and the Services to ensure that merchants can sell food items to users as effortlessly as possible. Such data use also includes the handling of payment information for the purpose of being able to provide you with the Services. This processing is necessary for the performance of the agreement we have with you.

Supplementary User Data may also be used to give users access to customized, personalized, or localized content, recommendations, features, and advertising through the Application and the Services.

6.2 Support services

We use data to respond to customer enquiries, diagnose Application/Service problems and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

6.3 Service Improvement

We continually use data for research purposes and to develop and improve our Services, including maintaining and improving the performance of the Application and the Services, developing and adding new features or capabilities. This processing is necessary to serve our legitimate interest.

6.4 Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

6.5 Security, Safety and Dispute Handling

We use data to protect the security and safety of our users, customers, and the Application, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

In addition, MealBox may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with MealBox’s rights or property, other Website or Application users or anyone else that could be harmed by such activities. This processing is necessary to serve our legitimate interest.

6.6 Communication, Marketing and Advertising

We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication (including through the Application) to inform you about new features or services, security or software updates or invite you to take part in a survey. This processing is necessary to serve our legitimate interest.

We may also share certain aggregated data with other third parties for general marketing and demographic purposes; however, this data, when shared on an aggregated basis, does not include any of your personal information.

7. How we share personal information

MealBox does not and will not sell personal information about our users and customers. We only disclose your data as described in this Privacy Policy.

We do not sell or share any personal information about you to or with any person or organization except

(i) as authorized by you,

(ii) in connection with providing various products and/or services to you (the “Service(s)”),

(iii) to the extent you make any use of MealBox’s mobile software application commonly referred to as “MealBox app” or any other MealBox mobile application (collectively the “Application“), or MealBox’s website (“Website”),

(iv) to merchants with which MealBox has a business relationship (our customers),

(v) as may be required by law or court order, or

(vi) as otherwise set forth herein.

In particular, and not in limitation of the foregoing, information you as a user enter at the Website and/or Application;

(i) will be shared with the merchants or third party service providers with which MealBox has entered into a business relationship in order to provide the Services,

(ii) may be shared with various third parties in connection with making available to you certain offers (which offers may be based on or related to your location at the time the offer is made available, unless you have opted out from receiving marketing information and/or Supplementary User Information).

In addition, MealBox may disclose or otherwise use non-personal information gathered on the Website or within the Application to third parties on an aggregated basis.

8. Security and retention of personal information

While no system is completely secure, MealBox takes precautionary measures to help prevent personal information about you from loss, theft, misuse and unauthorised access.

MealBox will retain your personal information for as long as we deem it necessary to enable you to use the Website, the Application, to provide the Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business.

If you have a question about MealBox’s security systems and specific retention period for certain types of personal information we process about you, please send an email to

9. Your choices and how to alter the information you submit

9.1 Deleting your information

For purposes of clarity, you are entitled to terminate your MealBox account at any time, at what point all information connected to your account will either be deleted or anonymized. However, binding legal requirements may require that we store certain information for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases.

9.2 Altering Information

You can always alter the information you have submitted when creating your Account by going to Settings in the Application. MealBox may alter, modify or delete any information you submit to the Website or through the Application if we believe, in our sole discretion, it is necessary or desirable to do so.

9.3 Altering your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from MealBox by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your profile settings in the Application or on the Website or by contacting MealBox. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, service interruptions, data breaches or other significant information about our Services.

10. Your rights in relation to your personal information

We want you to be in control of how your personal information is used by us. Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us of any changes to or inaccuracies in your personal information by contacting We will respond to your request as soon as possible but certainly within 30 days.

MealBox is committed to handle any request, complaint or concern that you may have about our use of your personal information in a fair and transparent way.

11. Your Content and Conduct

By accessing MealBox’s app or website, you agree:

- to comply with all applicable laws regarding online conduct and submission of acceptable User Content;

- not to use the Site or the services or submit content to the Site if you are under the age of 13;

- not to access the Site or services using a third-party's Account/registration without the express consent of the Account holder;

- not to attempt, through any means, to gain unauthorized access to any part of the Site and/or any service, other Account, computer system and/or network connected to any MealBox server;

- not to attempt to impersonate another user or person;

- not to advertise, or solicit, any user to buy or sell any products or services, unless authorized by MealBox;

- not to deep-link to the Site and/or access the Site manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the Site and/or any Materials and/or other content on the Site, unless MealBox has given you specific permission to do so in writing;

- not to conduct any kind of systematic retrieval of data or other content from the Site;

- not to create or compile, directly or indirectly, any collection, compilation, database or directory from the Site content;

- not to use the Site in any manner that could damage, disable, overburden and/or impair any MealBox server, or the network(s) connected to any MEALBOX server, and/or interfere with any other party's use and enjoyment of the Site;

- not to transmit any chain letters or junk email;

- not to use any information obtained from the Site or the MealBox services in order to contact, advertise to, solicit, or sell to any user or Merchant;

- not to sell or transfer your profile;

- not to use the Site to engage in commercial activities apart from sanctioned use of MealBox services;

- not to use the Site as part of an effort to compete with MealBox, the Site, or the MealBox services;

- not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in any format or media;

- not to license, sell and/or otherwise provide access to and/or use of the Site to any third party, including without limitation to build a competitive product and/or service;

- not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the Site;

- not to copy, publish or redistribute any coupon or discount code or act in bad faith in an attempt to manipulate or gain an unintended commercial benefit from incentive offers;

- not to harass, annoy, intimidate or threaten any MealBox employees or agents engaged in providing any portion of MealBox's services;

- not to display an advertisement, or accept payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Site or MealBox's services on behalf of that person, such as posting blogs or bulletins with a commercial purpose;

- not to delete the copyright or other proprietary rights notice from any User Content or any portion of the Site or MealBox's services;

- not to upload or transmit viruses or other harmful, disruptive or destructive files;

- not to disrupt, interfere with, or otherwise harm or violate the security of the Site, or any services, system resources, Accounts, passwords, servers or networks connected to or accessible through the Site or affiliated or linked Site (including those of our restaurant partners); and

not to use the Site for any illegal purposes.

You agree that the consequences of commercial use or re-publication of User Content or Materials from the Site or other violations of the foregoing proscriptions may be so serious and incalculable that monetary compensation may not be a sufficient or appropriate remedy and that MealBox will be entitled to temporary and permanent injunctive relief to prohibit such use or activity, without the need to prove damages.

You grant MealBox an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content in connection with MealBox's business and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you. You further grant MealBox a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a MealBox user, to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you. Further, if you provide any suggestions, input or other feedback relating to the Site or the services we provide, MealBox shall have the right to freely and fully exercise and exploit such content in connection with its business, without notice to, approval by or compensation to you.

User Content transmitted to certain parts of the Site, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our Site, including without limitation in a compilation format, and as such will be publicly visible and accessible. MealBox and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the "Released Parties") will not be responsible for, and you hereby expressly release the Released Parties from, any and all liability for the action of any and all third parties with respect to User Content.

By transmitting User Content, you agree to follow the standards of conduct below, and any additional standards that may be stated on the Site. We do our best to encourage civility and discourage disruptive communication on the Site. We also discourage communications that incite others to violate our standards. We expect your cooperation in upholding our standards. You are responsible for all of your User Content. You agree not to provide any User Content that:

is unlawful, harmful to adults or minors, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, profane, offensive, invasive of another's privacy, hateful, and/or racially, ethnically and/or otherwise objectionable; has a commercial, political or religious purpose;

is false, misleading and/or not written in good faith; infringes any patent, trademark, trade secret, copyright, right of privacy and/or publicity, and/or other proprietary rights of any person and/or entity; is illegal and/or promotes illegal activity; contains unauthorized advertising and/or solicits users to a business other than those on the Site; and/or

is intended to interrupt, destroy or limit the functionality or integrity of any computer software, hardware or Materials on the Site or other website.

MealBox may monitor any and all use of the Site; however, we are under no obligation to do so. We may manage the Site in a manner intended to protect our property and rights and to facilitate the proper functioning of the Site. If any User Content or conduct on our Site violates our standards, or any other terms and conditions of this Agreement; or interferes with other peoples' enjoyment of the Materials or our Site; or that we believe is inappropriate; in our sole judgment, we reserve the right to change, delete or remove, in part or in full, any such User Content or Materials; and we further reserve the right to terminate or suspend access to any Interactive Areas or any Site. MealBox will cooperate with local, state and/or federal authorities to the extent required by applicable law in connection with User Content.

11. California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at:

According to CalOPPA we agree to the following:

(i) Users can visit our site anonymously.

(ii) Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.

(iii) Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

(iv) Users will be notified of any privacy policy changes on our Privacy Policy Page

(v) Users are able to change their personal information by emailing us or by logging in to their account

12. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM we agree to the following:

(i) Not use false or misleading subjects or email addresses.

(ii) Identify the message as an advertisement in some reasonable way.

(iii) Include the physical address of our business or site headquarters.

(iv) Monitor third-party email marketing services for compliance, if one is used.

(v) Honor opt-out/unsubscribe requests quickly.

(vi) Allow users to unsubscribe by using the link at the bottom of each email.

13. Miscellaneous

13.1 Changes or updates to the Privacy Policy

Occasionally we may, in our discretion, make changes to our Privacy Policy, for example to reflect changes in the Services or regulatory requirements. When we update this Privacy Policy, we will revise the last update date.

If there are major changes to the Privacy Policy or in how MealBox uses your personal information, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Privacy Policy to learn more how MealBox is using and protecting your information.

13.2 Business Transfer

We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Website or the Application may be disclosed to any potential or actual third party purchasers of such assets or equity and may be among the assets transferred.

13.3 Links

The Website and/or Application may contain links to other websites or applications that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Website or Application (as applicable) and we are unable to control how the owners of the websites or applications you link to handle any information they gather about you, including their privacy practices and use of cookies.

This Privacy Policy applies only to the Website and Application and does not govern activities on linked websites or applications. We encourage you to review the privacy policy of any other website or application you visit, download or access to understand its owner’s practices on how it collects, uses and discloses your information.